Comcast: Final Words Pt. 2

I received a friendly comment from Mark Casem at Comcast Corporate this morning.

We recognize the fact that we (Comcast)need more room for improvement. We are really trying hard to improve the way we serve our customers. As you can see, we also use social media channels such as youtube, blogs, facebook, Twitter and more to assist our customers! You can read more about our efforts here: http://www.comcast.com/Corporate/Customers/custcare.html

We’d hate to lose you as one of our customers. Contact us. We’ll check the best package that will allow you to save money.

Thanks Mark, I appreciate your effort.  But you have to understand, I’ve been through this (more than a few) times before.  There’s only so much patience I have for dealing with basic utility companies like Comcast, so there’s only so far I can take this.  I’ve been dealing with all of this for well over a year now, and there hasn’t been one point in that time when I’ve been completely satisfied with my service.  Even when I was paying less, the service was horrible.  Connection dropouts, choppy HD signal, and failed attempts to solve these issues.  Now the service is marginally better, but the price is an issue.  No matter what, there’s problems, and I simply cannot deal with it any longer.  I will be keeping my Comcast HSI, as there are no better options here.  But as far as TV goes, it’s just not worth the headaches anymore.  Like I said in my last post, I’m not going to go into details about what I’ve been through with this company over the last year, but it’s been a HUGE inconvenience and unbelievably intrusive on my life.

I appreciate your new ways of serving customers and reaching out through social media, but I don’t see any improvement in the back end of things–and that’s where it is really needed.