I don’t blog much. I’d like to though, it’s just that I don’t often think of something blog-worthy and get to a computer quick enough before it completely leaves my mind. Maybe it’s a problem, maybe it’s not. Nobody really reads these things anyway. That being said, any of you that even halfway follow anything in my life know that I have issues with Comcast. I’m not the only one, and know that. ”#comcastsucks” is commonly seen on Twitter, and I’m guilty of contributing reguarly–but my experienced are so hugely beyond how any company should treat a paying customer it nearly makes me feel ill.
I’m not going to retell my entire story–I’m going to be rather quick because I have a point to make. Long story short, this “Xfinity” service that Comcast has been begging all of us to upgrade to is nothing more than a renamed contract program. There’s nothing new or particularly special about it, it’s just a label. A label that mandates that you cannot MOVE for 2 years during your contract. For some, this may not be an issue. For a student like me, it is. Why would moving break your contract? Go figure.
Also, it’s clear that no matter what I do, I cannot get internet and and TV for less than $150/mo. I’ve talked to numerous people, and attempted a huge number of service changed all to no avail. They continue to try to get me to add on a phone service that I don’t need claiming that it will “save me money”. After they find out that I have two (2) TVs, they quickly realize that it’d be the same amount in the end anyway.
There’s so much more to this than I can even bother explaining in a 500 word blog post, and I know nobody’s interested. But I will say this: I WILL BE TERMINATING MY CABLE TV SERVICE WILL COMCAST. Yup, I said it. Screw it, I’m done.
We recognize the fact that we (Comcast)need more room for improvement. We are really trying hard to improve the way we serve our customers. As you can see, we also use social media channels such as youtube, blogs, facebook, Twitter and more to assist our customers!
You can read more about our efforts here: http://www.comcast.com/Corporate/Customers/custcare.html
We’d hate to lose you as one of our customers. Contact us. We’ll check the best package that will allow you to save money.
Best regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@comcast.com